Frequently Asked Questions

Measure your furniture or equipment at its widest, deepest, and tallest points and compare those measurements with the dimensions listed on the product page.

We recommend choosing a cover that is slightly larger than your item rather than one that is too tight. Check the size guide on the product page before ordering.

KHOMO GEAR outdoor covers are designed to provide dependable protection against rain and moisture. Our outdoor furniture covers use heavy-duty polyester with a protective PU coating and reinforced construction to help keep your furniture protected from the elements.

Many of our outdoor furniture covers are constructed from durable 500 × 300D polyester designed for outdoor use. Specific materials and features may vary by product, so please refer to the individual product page for complete specifications.

Our outdoor covers feature UV-resistant fabric designed to help protect your furniture from prolonged sun exposure while helping reduce fading and deterioration of the cover itself.

Many KHOMO GEAR outdoor covers include features such as elastic hems, adjustable straps, and click-close buckles to help create a secure fit.

For best results, always secure all available straps and buckles when installing your cover.

Built-in air vents promote airflow underneath the cover and help reduce trapped moisture and condensation.

For routine cleaning, wipe the cover with a damp cloth or gently clean it using mild soap and water. Allow the cover to air dry completely before storing it.

Avoid harsh chemicals, bleach, or abrasive cleaners unless otherwise stated in the product's care instructions.

Unless specifically stated in the product instructions, we recommend hand cleaning your cover with mild soap and water rather than machine washing or drying it.

Materials, dimensions, features, care information, and other specifications can be found directly on the individual product page.

Available payment methods are displayed during checkout. Payment options may vary depending on your device, location, and the payment services currently available through our store.

Yes. Our online checkout uses secure payment processing to protect your payment information during checkout.

Payment is processed when your order is placed and your payment method is successfully authorized.

We process orders quickly, so contact us as soon as possible if you need to make a change or cancellation.

We cannot guarantee that an order can be modified or canceled once it has entered the fulfillment process.

First, check your spam or junk email folder.

If you still cannot locate your confirmation, contact us at customerservice@onixventuregroup.com and provide the name and email address used to place the order.

Unless otherwise stated in a promotion, discount codes generally cannot be combined. Any restrictions will be shown during checkout.

Yes. KHOMO GEAR products are backed by a 1-year manufacturer warranty from the original date of purchase.

The warranty covers defects in materials and workmanship that occur under normal use during the warranty period.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper care, unauthorized modifications, or damage resulting from improper use of the product.

If a product is determined to have a covered defect, KHOMO GEAR may, at its discretion, repair the product, replace it, or provide store credit.

Email customerservice@onixventuregroup.com with:

• Your order number
• Product name
• A brief description of the issue
• Clear photos showing the product and the problem

Our customer service team will review the information and assist you with the next steps.

Yes. Warranty coverage applies to the original purchaser, and proof of purchase or an order number may be required to verify your claim.

Standard shipping is FREE on orders over $60.

For orders below $60, available shipping options and applicable charges will be displayed during checkout.

Most orders ship within 1–2 business days.

Processing times may be longer during holidays, promotional periods, severe weather, or other periods of unusually high order volume.

Delivery time depends on your location and the shipping service selected or assigned to your order.

Once your order ships, you will receive tracking information so you can follow its progress.

Once your order ships, we'll send a shipping confirmation email containing your tracking information.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

First, check around your property, including entrances, side doors, garages, and other areas where the carrier may have left the package. You may also want to check with household members or neighbors.

If you still cannot locate your package, contact the shipping carrier and then contact our customer service team if additional assistance is needed.

Contact us as soon as possible at customerservice@onixventuregroup.com. Please include your order number and clear photos of the package and damaged product so our team can assist you.

We offer returns within 30 days of purchase, subject to our return policy and eligibility requirements.

If your cover doesn't fit, contact our customer service team for assistance with the return process.

Before ordering a replacement, we recommend measuring your furniture again and comparing the measurements with the size information provided on the product page.

Contact us at customerservice@onixventuregroup.com with your order number and the item you would like to return.

Our team will provide instructions for the next steps.

Whenever possible, return the product in its original packaging and include all components and accessories that came with it.

Once your return has been received and approved, your refund will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Products purchased through another retailer or marketplace should generally be returned through the retailer where the purchase was originally made.

For warranty-related issues, you can contact our customer service team for assistance.

You can reach our customer service team by email at:

customerservice@onixventuregroup.com

We'll be happy to help with product questions, orders, shipping, returns, or warranty claims.

When available, product guides and manuals can be found directly on the corresponding product page.

KHOMO GEAR products are available directly through KHOMOGEAR.com and may also be available through select online retailers and marketplaces.

Yes. Our collection includes outdoor furniture covers as well as protective covers for products such as outdoor televisions. We also offer select screen and video-related products.

Start by measuring the width, depth, and height of the item you want to protect. Then compare your measurements with the available sizes on the product page.

When available, you can also use our sizing and Fit Finder tools to help select the appropriate cover.

You can sign up for KHOMO GEAR emails to receive updates about new products, promotions, and other announcements.

We're here to help.

Email customerservice@onixventuregroup.com with your question and, when applicable, include your order number, product name, and photos. Providing these details can help our team assist you more quickly.