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KHOMO GEAR

Returns &
Refunds

Easy returns. Simple process.

We want you to be completely satisfied with your KHOMO GEAR purchase. If something isn't right, we're here to help.

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30 Days

Return Window

Easy Process

Contact Our Team

Secure Refunds

Original Payment Method

We're Here to Help

Dedicated Support

How to Start a Return

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Follow these simple steps to start your return. Our team will guide you through the process and keep you updated along the way.

1

Contact Us

Reach out to our customer support team within 30 days of delivery. Provide your order number and the item you'd like to return.

2

Get Return Instructions

Our team will provide detailed instructions on where to send your return.

3

Send Your Return

Package the item securely in its original packaging and ship it using a trackable shipping service.

4

Receive Your Refund

Once we receive and inspect your return, we'll notify you by email and process your refund to your original payment method.

Start a Return →

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error. Original shipping charges and return shipping costs are non-refundable. We recommend using a trackable shipping service.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible. Include your order number, a description of the issue, and photos of the product and packaging. We'll make it right and cover the return or replacement shipping costs when the issue is our error.

Exchanges

Need a different size or product? For the fastest service, we recommend returning the item and placing a new order for the item you need. If your item arrived defective or damaged and you need a replacement, contact our support team and we'll assist you.

Refunds

Once your return is received and inspected, we'll notify you by email. If approved, your refund will be issued to your original payment method. After we process your refund, your bank or payment provider may require additional time to post the credit to your account.

Sale & Final Sale Items

Items specifically marked Final Sale are not eligible for return or refund. Promotional or discounted items that are not marked Final Sale may be returned as long as they meet the requirements of our 30-day return policy.

Partial Refunds

In certain situations, a partial refund may be issued if an item is not in its original condition, is missing packaging or accessories, has been damaged for reasons unrelated to us, or otherwise does not meet the return requirements.

Need More Help?

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Our KHOMO GEAR customer support team is here to help with any questions about returns, refunds or your order.

Contact Support →

Start a Return

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